Returns and Refunds Policy for Questiqa US
Effective Date: January 18, 2025
At Questiqa US, we aim to provide our customers with high-quality merchandise and a seamless shopping experience. This Returns and Refunds Policy explains how we handle returns and refunds for the goodies (merchandise) purchased through our website, www.questiqa.us.
Please review this policy carefully. By making a purchase, you agree to the terms outlined below.
1. General Information
Questiqa US is a news media and information platform that also sells branded merchandise (goodies) to our customers. This Returns and Refunds Policy applies to products purchased through our online store. It does not apply to digital content, subscriptions, or third-party products and services, including advertisements.
If you have any questions or need assistance with returns or refunds, please contact us at support@questiqa.us.
2. Eligibility for Returns
We offer returns for physical merchandise purchased through our website under the following conditions:
- Returns are accepted within 30 days from the date of delivery.
- Items must be in new, unused, and resellable condition. The product should not be worn, washed, or damaged.
- Proof of purchase (order confirmation or receipt) must be provided to process the return.
- For hygiene or safety reasons, certain items (e.g., face masks, intimate apparel) may not be eligible for returns.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@questiqa.us with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if eligible, provide you with a Return Authorization (RA) and instructions on how to return the item(s).
- Return Shipping: You will be responsible for the return shipping costs unless the product was defective or damaged. Please use a trackable shipping service to ensure the item reaches us safely.
- Inspection: Upon receiving the returned item(s), we will inspect it to ensure it meets our return criteria (unused, resellable, etc.).
4. Refunds
Once your return is approved, we will process the refund to the original payment method. Refunds are typically processed within 7-10 business days after receiving the returned item(s). Please note the following:
- Refund Method: The refund will be issued to the original payment method used at the time of purchase.
- Refund Amount: The refund will be the purchase price of the returned item(s) minus any applicable shipping fees, unless the return is due to a defect or error on our part.
Note: If you received a discount, promotion, or coupon code with your order, the refund will be calculated based on the final purchase price after applying the discount.
5. Exchanges
At this time, we do not offer direct exchanges for merchandise. If you wish to exchange an item, you will need to return the item and place a new order for the desired item.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@questiqa.us with the following details:
- A description of the issue
- Photographs of the damaged or defective item(s)
- Your order number
We will offer a full refund or send you a replacement, depending on availability and your preference.
7. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable digital content (e.g., eBooks, subscriptions)
- Items marked as final sale or clearance at the time of purchase
- Hygiene-related products (e.g., face masks, personal items)
8. Third-Party Products and Advertisements
Please note that any third-party products or services advertised or linked through our website, such as ads served by third-party advertisers, are governed by their own terms and conditions. Returns and refunds for such third-party products are subject to the policies of the respective vendor or service provider. Questiqa US is not responsible for handling returns or refunds for third-party products.
9. Shipping Costs
- Original Shipping Fees: Shipping costs are non-refundable unless the item is defective, damaged, or an error was made by us.
- Return Shipping Fees: Customers are responsible for the cost of return shipping unless the return is due to a defect, damage, or error on our part.
10. Contact Us
If you have any questions, concerns, or need assistance with a return or refund, please contact our support team:
Email: support@questiqa.us
Website: www.questiqa.us
We are committed to ensuring your satisfaction with our merchandise. If you are not completely satisfied with your purchase, please reach out to us, and we will do our best to assist you.